To confirm your reservation, a deposit is required at the time of booking, with the remaining balance due by the specified payment deadline before arrival. For full details on our deposit and cancellation policies, please review our cancellation policy, and for terms and conditions, please see our terms and conditions.
Lodge Destinations
Guided Adventures
Booking & Travel Details
Booking Terms and Cancellation Policy
Travel Insurance
Due to our unique product and strict cancellation policies, we strongly recommend purchasing 'Cancel For Any Reason' (CFAR) travel insurance to protect your investment. As an incentive for you to purchase CFAR insurance coverage, Eleven is offering you a 1% credit based on the total cost of your stay with Eleven. Your credit may be used during your stay for wellness services, additional activities, transportation, and non-included beverages. Please let us know if you would like us to connect you with our preferred insurance partner, Global Rescue, to provide you with a quote once your trip has been confirmed.
Lodge & Activity Information
Inclusions*
- Pre-arrival custom planning with the Eleven Experience Team
- Chef-prepared breakfast
*inclusions subject to change
Exclusions
- Round-trip airport transfers
- Charter flights and helicopter transfers
- Daily picnic lunch or chef-prepared lunch or dinner
- Privately guided activities like Fly Fishing, Rafting, Hiking, Mountain Biking, SUPing, ATV/UTV, Wakeboarding, Rock Climbing, Mountaineering, and more
- Alcohol and specialty tastings
- Wellness offerings
- Lunch and dinner
- Laundry
Check-in / Check-out Times
Our check-in time at Eleven Revelstoke Lodge is 3:00 PM, and check-out time is at 10:00 AM. Please be aware that early and late checkouts are subject to availability and can only be confirmed 24 hours prior to your arrival.
Gratuity
Gratuities for Eleven staff and guides are entirely discretionary and not expected. Should you wish to leave gratuity, it can be added to your final bill, which will be charged to your credit card upon checkout. Suggested options of 10%, 12%, or 15%, or the option to leave a custom amount of your choosing, will be offered on the final bill. Gratuity is distributed equitably among all staff who contributed to your stay. If you would like to leave an additional gratuity for a specific team member, you can note their name and the amount on the final bill at checkout.
Pet Policy
We can welcome up to two hypoallergenic dogs per night at Eleven Revelstoke Lodge in either the Hela or Fosthall rooms. Service dogs are not required to be hypoallergenic but must have appropriate documentation. Prior approval from your Experience Team is required to bring your dog to the property as is a signed waiver. Dogs must stay in the owner’s private accommodations and may only access common areas with staff permission. Please note that our staff cannot provide dog-walking or sitting services during your stay. For dog-sitting/walking options, inquire with our Sales or Experience Team. A $50 CAD per night per dog cleaning fee will be added to your final invoice.
Third-Party Disclosure
Eleven Experience acts solely as a facilitator and does not operate or control the helicopter services. The client agrees that all services are provided by a third-party operator, and any claims must be directed to the service provider.
Getting Here Details
By Plane:
Kelowna Airport (YLW) – Approximately a 3-hour drive to the lodge. Please note, ground transportation is not included.
By Helicopter:
Helicopter transfer from Kelowna Airport to the lodge is available for CAD 6,500 + tax one-way (for up to 4 guests with gear). The journey takes approximately 45 minutes.