- Full payment of total lodging cost is required at the time of booking, including taxes.
- For Base Product Individual Room Bookings: Guest cancellation made outside of 7 days of arrival date: 100% of amounts paid will be refunded to the guest. Guest cancellation made within 7 days of arrival date: 100% of amounts paid will be forfeited by the guest.Guest cancellation made outside of 7 days of arrival date: 100% of amounts paid will be refunded to the guest. Guest cancellation made within 7 days of arrival date: 100% of amounts paid will be forfeited by the guest.
- Government Restriction Exception: If a cancellation is made within 7 days of arrival date because an in-effect government law or order prohibits travel to the booked destination at the time of cancellation, then 100% of the amounts paid for the original booking may be applied to a new booking with an arrival date within 365 days of the arrival date stated in the cancelled booking.
- For Catered Lodge Individual Room Bookings: Guest cancellation made outside of 15 days of arrival date: 100% of amounts paid will be refunded to the guest. Guest cancellation made within 15 days of arrival date: 100% of amounts paid will be forfeited by the guest.
- Government Restriction Exception: If a cancellation is made within 15 days of arrival date because an in-effect government law or order prohibits travel to the booked destination at the time of cancellation, then 100% of the amounts paid for the original booking may be applied to a new booking with an arrival date within 365 days of the arrival date stated in the cancelled booking.
- For Full Experience Individual Room Bookings: Guest cancellation made outside of 30 days of arrival date: 100% of amounts paid will be refunded to the guest. Guest cancellation made within 30 days of arrival date: 100% of amounts paid will be forfeited by the guest.
- Government Restriction Exception: If a cancellation is made within 30 days of arrival date because an in-effect government law or order prohibits travel to the booked destination at the time of cancellation, then 100% of the amounts paid for the original booking may be applied to a new booking with an arrival date within 365 days of the arrival date stated in the cancelled booking.
- *All re-bookings are subject to availability and potential rate increases. The time periods set forth above for applying previously paid amounts and re-booking will not be extended and any unused amounts are non-refundable. If more than one cancellation option applies, the guest may choose one of the available options. All re-bookings are final.
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Eleven’s Cancellation Policies are strictly enforced. All cancellations are subject to our Deposit and Cancellation Policies, including but not limited to, those caused by events beyond our control—such as weather, travel disruptions, injury, illness, or conditions that do not meet your personal preferences or expectations. Eleven does not provide refunds, credits, or trip date changes under any circumstances. To protect your investment, we strongly recommend purchasing “Cancel For Any Reason” (CFAR) travel insurance for all Eleven trips. CFAR coverage provides flexibility beyond standard covered reasons, allowing you to cancel pre-trip for nearly any reason—giving you control and peace of mind if plans or conditions change unexpectedly. CFAR coverage must be purchased within 20 days of initial deposit payment. Eleven can help you obtain an insurance quote through Global Rescue. You can review options on our Travel Protection page, reach out to us directly, or contact Global Rescue at +1 647-459-4200.
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Prior to participating in any guided activities, you will be required to review and acknowledge the applicable activity waiver for your specific property and experiences; a full list of activity waivers can be found here.
ELEVEN’S CANCELLATION POLICIES ARE STRICTLY ENFORCED AND ALL BOOKINGS ARE SUBJECT TO ELEVEN’S TERMS AND CONDITIONS. IF ELEVEN’S CANCELLATION POLICIES ARE NOT AGREEABLE BY YOU WE RECOMMEND THAT YOU PURCHASE A ”CANCEL FOR ANY REASON” (CFAR) TRAVEL INSURANCE POLICY* WHICH ALLOWS YOU TO PROTECT YOUR INVESTMENT BY PART OR IN WHOLE INSTEAD OF WORKING WITH OUR CANCELLATION POLICIES. IT IS EITHER ELEVEN’S CANCELLATION POLICY OR CFAR INSURANCE, YOU CANNOT USE BOTH.
*PLEASE NOTE THAT CFAR TRAVEL INSURANCE MUST BE PURCHASED WITHIN 20 DAYS OF A BOOKING CONFIRMATION. FOR YOUR CONVENIENCE, ELEVEN HAS MADE ARRANGEMENTS WITH GLOBAL RESCUE WHO CAN BOTH OFFER YOU TRAVEL INSURANCE BY CALLING +1.617.459.4200 OR EMAILING [email protected], RESPECTIVELY. SHOULD YOU PREFER, YOU CAN ALSO MAKE ARRANGEMENTS WITH ANOTHER TRAVEL INSURANCE COMPANY OF YOUR CHOICE.
*Credits given for canceled ERL stays must be used at ERL.
- For Private Buyout Bookings: Guest cancellation made outside of 60 days of arrival date: 100% of amounts paid will be refunded to the guest. Guest cancellation made within 60 days of arrival date: 100% of amounts paid will be forfeited by the guest.
- Government Restriction Exception: If a cancellation is made within 60 days of arrival date because an in-effect government law or order prohibits travel to the booked destination at the time of cancellation, then 100% of the amounts paid for the original booking may be applied to a new booking with an arrival date within 365 days of the arrival date stated in the cancelled booking.
- *All re-bookings are subject to availability and potential rate increases. The time periods set forth above for applying previously paid amounts and re-booking will not be extended and any unused amounts are non-refundable. If more than one cancellation option applies, the guest may choose one of the available options. All re-bookings are final.
-
Eleven’s Cancellation Policies are strictly enforced. All cancellations are subject to our Deposit and Cancellation Policies, including but not limited to, those caused by events beyond our control—such as weather, travel disruptions, injury, illness, or conditions that do not meet your personal preferences or expectations. Eleven does not provide refunds, credits, or trip date changes under any circumstances. To protect your investment, we strongly recommend purchasing “Cancel For Any Reason” (CFAR) travel insurance for all Eleven trips. CFAR coverage provides flexibility beyond standard covered reasons, allowing you to cancel pre-trip for nearly any reason—giving you control and peace of mind if plans or conditions change unexpectedly. CFAR coverage must be purchased within 20 days of initial deposit payment. Eleven can help you obtain an insurance quote through Global Rescue. You can review options on our Travel Protection page, reach out to us directly, or contact Global Rescue at +1 647-459-4200.
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Prior to participating in any guided activities, you will be required to review and acknowledge the applicable activity waiver for your specific property and experiences; a full list of activity waivers can be found here.