To secure your reservation, we require a 50% non-refundable deposit of the total booking amount at the time of booking. The remaining balance is due 90 days before your arrival.
To secure your reservation, we require a 50% non-refundable deposit of the total booking amount at the time of booking. The remaining balance is due 90 days before your arrival.
For detailed information on our cancellation policy, please visit our Cancellation Policy page. To understand our terms and conditions for accommodation, please review our Terms & Conditions page.
For full-lodge buyouts, our rates are per night based on a standard 10-person occupancy, with a maximum of 12 guests at Chalet Pelerin. Additional charges apply for guests exceeding the standard occupancy—please inquire for details.
Due to our unique product and strict cancellation policies, we strongly recommend purchasing 'Cancel For Any Reason' (CFAR) travel insurance to protect your investment. As an incentive for you to purchase CFAR insurance coverage, Eleven is offering you a 1% credit based on the total cost of your stay with Eleven. Your credit may be used during your stay for wellness services, additional activities, transportation, and non-included beverages. Please let us know if you would like us to connect you with our preferred insurance partner, Global Rescue, to provide you with a quote once your trip has been confirmed.
*inclusions subject to change
Our check-in time at Chalet Pelerin is 3:00 PM, and check-out time is at 10:00 AM. Due to the size of the chalet and the frequent occurrence of one group checking out and another checking in on the same day, we have limited flexibility regarding early check-ins. If your travel plans involve arriving in the region on an early morning flight, which is common, especially if you are coming from the US, we recommend booking the night prior to your arrival. This ensures a guaranteed early check-in upon your arrival in Le Miroir.
For 7-night stays, dinner is included for 6 out of the 7 nights of your stay. Our culinary team will provide in-house dining experiences focusing on French-inspired cuisine for the 6 included nights. Should you require assistance with dinner arrangements for the evening not included, our Experience Team is available to assist you.
Chalet Pelerin has a full alcohol menu available for purchase. Please refrain from bringing your own alcohol onto the premises, as it does not comply with our liquor license.
Pet Policy
We’re delighted to welcome one dog per night at Chalet Pelerin. Prior approval from your Experience Team is required for your dog. Dogs must stay in the owner’s private accommodations and may only access common areas with staff permission. When outside accommodations, dogs must be leashed and accompanied by the owner. Please note that our staff cannot provide dog-walking or sitting services during your stay. For dog-sitting/walking options, inquire with our Sales or Experience Team. A 50.00€ per night cleaning fee will be added to your final invoice.
Gratuity
Gratuities will be added to the final bill and charged to the card on file at checkout. They are shared amongst our team members, and your generosity is greatly appreciated. Suggested tipping amounts are 10%, 12%, and 15%.