To secure your reservation, we require a 50% non-refundable deposit of the total booking amount at the time of booking. The remaining balance is due 90 days before your arrival.
Lodge Destinations
Guided Adventures
Booking & Travel Details
Deposit Policy
Cancellation Policy and Terms & Conditions
For detailed information on our cancellation policy, please visit our Cancellation Policy page. To understand our terms and conditions for accommodation, please review our Terms & Conditions page.
Travel Insurance
Due to our unique product and strict cancellation policies, we strongly recommend purchasing 'Cancel For Any Reason' (CFAR) travel insurance to protect your investment. As an incentive for you to purchase CFAR insurance coverage, Eleven is offering you a 1% credit based on the total cost of your stay with Eleven. Your credit may be used during your stay for wellness services, additional activities, transportation, and non-included beverages. Please let us know if you would like us to connect you with our preferred insurance partner, Global Rescue, to provide you with a quote once your trip has been confirmed.
Lodge & Activity Information
Inclusions*
- Guided heli-fishing
- All gear necessary for fishing, including flies
- Additional guided adventures including hiking, mountain biking, e-biking, horseback riding, Wanaka Lake activities, winery and vineyard visits, Wanaka museums, jet boating, canyoneering, West Coast adventures, golf, and heli adventures
- Chef-prepared breakfast, lunch, après, and dinner
- Local snack and drink assortment in the main lounge
- A selection of house beer, wine, liquor, and non-alcoholic beverages
- Pre-arrival custom planning with the Eleven Experience Team
*inclusions subject to change
Exclusions
- Fishing License
- All airport transfers
- Gratuity
- Reserve alcohol
- Wellness services
Check-in / Check-out Times
Our check-in time at Cedar Lodge is 3:00 pm, and checkout time is at 10:00 am. Please be aware that early and late checkouts are subject to availability and can only be confirmed 24 hours prior to your arrival.
Fishing License
Each guest will be required to hold a non-resident full season license. Our Lodge Manager can arrange this for you when you arrive at the lodge, or you can purchase it prior to your arrival at www.fishandgame.org.nz. You will be fishing the Otago area while with us. This license will allow you to fish anywhere in New Zealand except for the Taupo Region. This license will then be used to purchase daily designated waters licenses, which are required to fish some of the fisheries we access from the lodge. Once each day’s itinerary is confirmed, the lodge team will handle the purchase of these licenses, which cost $40 per person per day. You will be charged any fees incurred at the end of your stay.
Gratuity
Gratuities for Eleven staff and guides are entirely discretionary and not expected. Should you wish to leave gratuity, it can be added to your final bill, which can be paid by either credit card or cash. We recommend $150 – $200 USD per guest per night to cover the entire team. This amount will be distributed among all staff who contributed to your stay.
Third-Party Disclosure
Eleven Experience acts solely as a facilitator and does not operate or control the helicopter services. The client agrees that all services are provided by a third-party operator, and any claims must be directed to the service provider.
Getting Here Details
International Flight into Auckland:
For guests traveling from the USA, please note that you will cross the International Date Line during your flight. Make sure to plan accordingly to account for the time difference.
Domestic Flight into Queenstown:
From Auckland, guests will take a domestic flight into Queenstown. Upon arrival in Queenstown, you have several options for reaching your final destination. You can reserve a vehicle through Eleven, choose to self-drive, or opt for a shuttle service.
Additional Options:
For those seeking a more unique experience, helicopter or fixed-wing charter flights are also available. Our team is here to help you arrange the most convenient and enjoyable travel option for your journey.