To confirm your reservation, a deposit is required at the time of booking, with the remaining balance due by the specified payment deadline before arrival. For full details on our deposit and cancellation policies, please visit this page, and to review our terms and conditions, please visit this page.
Lodge Destinations
Guided Adventures
Booking & Travel Details
Booking Terms and Cancellation Policy
Additional Guest Charges
For by-the-room rates, our pricing is per room, per night based on double occupancy. Additional charges apply for extra guests—please inquire for details.
For full-lodge buyouts, our rates are per night based on a standard 14-person occupancy, with a maximum of 16 guests at Chalet Hibou. Additional charges apply for extra guests—please inquire for details.
Travel Insurance
Due to our unique product and strict cancellation policies, we strongly recommend purchasing 'Cancel For Any Reason' (CFAR) travel insurance to protect your investment. As an incentive for you to purchase CFAR insurance coverage, Eleven is offering you a 1% credit based on the total cost of your stay with Eleven. Your credit may be used during your stay for wellness services, additional activities, transportation, and non-included beverages. Please let us know if you would like us to connect you with our preferred insurance partner, Global Rescue, to provide you with a quote once your trip has been confirmed.
Lodge & Activity Information
Inclusions*
- Privately guided adventures, including hiking, glacier hiking, via ferrata, rock climbing, canyoning, rafting, e mountain biking, and trail running
- All gear needed for guided activities
- Daily chef-prepared breakfast and après, with dinner included each night up to 6 nights
- Snack and drink assortment in the common area
- A selection of non-alcoholic beverages
- Custom pre-arrival planning with Eleven's Experience Team
- Ground transfers to and from all activities
*inclusions subject to change
Exclusions
- Airport transfers
- Charter flights and helicopter transfers
- Guided activities not included in the stay and certain activities provided by third-party vendors, including: hut-to-hut experience, overnight alpage experience, cross country mountain biking, downhill mountain biking, road cycling, mountaineering, rowing, paragliding, mountain scooters, and golf
- Activities provided by third-party vendors
- Alcohol and specialty tastings
- Picnic, takeaway, and in-house lunch
- Wellness offerings
- Photography service
Check-in / Check-out
Our check-in time at Chalet Hibou is 3:00 PM, and check-out time is scheduled for 10:00 AM. Due to the size of the chalet and the frequent occurrence of one group checking out and another checking in on the same day, we have limited flexibility regarding early check-ins. If your travel plans involve arriving in the region on an early morning flight, which is common, especially if you are coming from the US, we recommend booking the night prior to your arrival. This ensures a guaranteed early check-in upon your arrival in Le Miroir.
Dinner Information
For 7-night stays, dinner is included for 6 out of the 7 nights of your stay. Our culinary team will provide in-house dining experiences focusing on French-inspired cuisine for the 6 included nights. Should you require assistance with dinner arrangements for the evening not included, our Experience Team is available to assist you.
Alcohol Policy
Chalet Hibou has a full alcohol menu available for purchase. Please refrain from bringing your own alcohol onto the premises, as it does not comply with our liquor license.
Pet Policy
We’re delighted to welcome one dog per night at Chalet Hibou. Prior approval from your Experience Team is required for your dog. Dogs must stay in the owner’s private accommodations and may only access common areas with staff permission. When outside accommodations, dogs must be leashed and accompanied by the owner. Please note that our staff cannot provide dog-walking or sitting services during your stay. For dog-sitting/walking options, inquire with our Sales or Experience Team. A 50.00€ per night cleaning fee will be added to your final invoice.
Gratuity
Should you wish to leave a gratuity for our staff, we can add it to your final bill and charge your card on file at checkout. Gratuity is shared amongst our team members, and your generosity is greatly appreciated. Suggested tipping amounts are 10%, 12%, 15% or you can leave a custom amount.
Third-Party Disclosure
Eleven Experience acts solely as a facilitator and does not operate or control the helicopter services. The client agrees that all services are provided by a third-party operator, and any claims must be directed to the service provider.
Getting Here Details
By Plane:
- Chambery Airport (CMF): 1.5 hours away
- Geneva Airport (GVA): 2.5 hours away
- Lyon Airport (LYS): 2.5 hours away
- Charter & Private Flights: Available to Chambery
By Train:
- Bourg St. Maurice: Closest train station, 20 minutes away
- Lyon: Train option, 2.5 hours away
By Heli:
- Please inquire for exact prices