At Eleven we have been specializing in private adventures for small groups since 2011

Here at Eleven, the safety of our guests and team members is and always has been our number one concern. The impacts of COVID-19 have been widespread and we have adjusted and enhanced our operating policies accordingly. During the first quarter of 2020, we created global COVID-19 standard operating procedures for all of our hotels and guiding operations that meet, and in many cases, exceed the CDC’s COVID-19 guidelines. These operating policies have become our new way of life at Eleven. As knowledge about the behavior of the virus has grown in the medical world, so have our policies and procedures.

As a company we respectfully ask that if you have tested positive for COVID-19 within the last five days, are currently awaiting the results of a COVID-19 test, or have experienced any symptoms of COVID-19 in the last 48 hours that you alert our reservations department as soon as possible to cancel and reschedule your experience per our cancellation policies. If you begin experiencing COVID-19 symptoms during your stay at an Eleven Experience or Eleven Home property we request that you alert an Eleven staff member as soon as possible and begin quarantining in your room/home while you await instructions from a medical professional.

As of August 2022, we do not have mask policies at any of our properties; this, however, is subject to change at any time and we will do our best to notify our guests as soon as possible. With that said, we at Eleven support our employees’ right to choose whether or not they’d like to continue wearing a mask at work or not. Last but not least and as always, if you would like our employees to wear a mask during any part of or, for the duration of your stay please do not hesitate to ask as we’d be more than happy to accommodate you.